We started this because our own parents needed it.
Presenza was built by a family who lived two thousand kilometers from the people we love most. It's the service we wished existed when our father had his first hospital appointment we couldn't attend.
To make sure no parent walks into a hospital alone, and no child has to choose between their job and being there. Presence, professionalized.
Built from real family experience.
Presenza exists because families like yours identified a clear gap: you need someone reliable to be present during healthcare visits, but the available options are informal, unstructured, or designed for something else entirely. We built Presenza to fill that gap with trained, professional presence.
The moment that made clear what was missing.
A parent has a doctor's appointment. The adult child lives in a different city and has work that cannot be moved. The other siblings are overwhelmed with their own families and responsibilities. Someone has to go with the parent, but nobody can.
So the parent goes alone. They come home with a prescription they cannot fully read, instructions they half-remember, a follow-up date written on a piece of paper. Nothing goes catastrophically wrong. But nothing feels right either. The adult child feels guilty. The parent feels unsupported. The siblings feel helpless.
When you look for a solution, you find nothing. A nurse is too much (your parent does not need medical care). A caregiver is too much (they need someone for a few hours, not full-time). A relative or friend, if you can ask: inconsistent and awkward. What your parent actually needs is simple: a trained, capable, present human who will be there during the visit. Someone to listen. To document. To report back.
This is what Presenza does. We fill the gap that families face every day but cannot name. The service we all wish existed.
We started at hospitals because that is where families need presence most urgently. But the problem we are solving is not a hospital problem. It is a presence problem. Anyone facing a difficult or unfamiliar moment without someone they trust—whether that is a cardiology appointment, a crowded government office, a Saturday morning at the temple, or just a day that feels too big to handle alone—needs what Presenza offers. Hospital visits in Kochi and Bangalore are where we begin. The rest is where we are going, one city, one kind of moment, and one trusted companion at a time.
The Indian family, stretched across cities. The gap between them, growing.
India has world-class hospitals. It has skilled doctors. What it doesn't have, for most middle-class families, is a way to bridge the gap between a parent who needs care and an adult child who lives in a different city. That gap is measured in kilometers. And in missed appointments. And in guilt.
The default options are all bad. Send the parent alone, and they miss things, forget things, get overwhelmed. Send a relative who happens to be free: rare, inconsistent, awkward to ask. Hire a full-time caregiver: expensive, intrusive, often more than what's actually needed. Fly down yourself: not sustainable for routine visits. Work your job, manage your own life, and be there for your aging parent. Pick two.
“What if the only thing missing is a trained, present human for the length of a visit?”
That's the gap Presenza fills. Not a substitute for family. Not medical care. Just trustworthy, professional presence at the moments that matter most: from your parent's doorstep, to the hospital, and back home safely. We charge per visit, never by the hour. We send the same kind of person every time. We over-communicate so you never have to ask.
The unit of trust in India is still the family. We don't try to replace it. We extend it.
Six principles, lived daily.
These aren't aspirations. They're the criteria we use to make every operational decision, from who we hire to how we price.
Companions, never “helpers.”
Language shapes trust. We hire and train professionals. We pay them as professionals. We refer to them as professionals. The word matters.
One price. No surprises.
Per visit, not per hour. If a visit runs long, we confirm the overage on WhatsApp before charging — never after. No “consultation fees” hidden anywhere.
Updates without being asked.
If something happens, you hear it from us first. If nothing happens, you still get a check-in. We over-communicate, on purpose.
The hospital, our customer too.
Our companions are trained to make hospital staff's job easier, never harder. We're guests in their environment. Trust there compounds.
Slow growth, deep roots.
One city at a time, fully. We're in Kochi and Bangalore because we've earned the right to be. The next city, when we've earned that too.
The family is the customer.
The parent is the patient. The adult child is who we're answerable to. We design every decision around the question: would they trust us with this?
Want to talk to us directly?
We're a small team. Whether you're considering booking, want to be a companion, or just want to say hello, reply to anyone you reach.
Get in touch