We started this because our own parents needed it.
Presenza was built by a family who lived two thousand kilometers from the people we love most. It's the service we wished existed when our father had his first hospital appointment we couldn't attend.
To make sure no parent walks into a hospital alone, and no child has to choose between their job and being there. Presence, professionalized.
The visit that started it.
In March 2023, my father needed a follow-up cardiology appointment in Kochi. I was in Bangalore, my sister was in Singapore, and my mother had been managing alone for years. The hospital was forty minutes from their house. He went by himself.
He came home with a prescription he couldn't fully read, instructions he half-remembered, and a follow-up date he wrote on a chit of paper that he later misplaced. Nothing went wrong. But nothing felt right either.
I started looking for a service that would just send a trained person with him. Not a nurse. Not a caregiver. A capable, present human who would make sure he was checked in, listen to the doctor, photograph the prescription, and tell me what happened. I couldn't find one. So we built it.
Today, Presenza is serving families in Kochi, one careful visit at a time. Bangalore is next. We are still, fundamentally, the service we wished existed for our own family.
India's elder care problem isn't medical. It's logistical.
India has world-class hospitals. It has skilled doctors. What it doesn't have, for most middle-class families with parents over 65, is a way to bridge the everyday gap between a parent who needs care and an adult child who lives in a different city.
The default options are all bad. Send the parent alone, and they miss things, forget things, get overwhelmed. Send a relative who happens to be free: rare, inconsistent, awkward to ask. Hire a full-time caregiver: expensive, intrusive, often more than what's actually needed. Fly down yourself: not sustainable for routine visits.
“What if the only thing missing is a trained, present human for the length of a visit?”
That's the gap Presenza fills. Not a substitute for family. Not medical care. Just trustworthy, professional presence at the moments that matter most: from your parent's doorstep, to the hospital, and back home safely. We charge per visit, never by the hour. We send the same kind of person every time. We over-communicate so you never have to ask.
The unit of trust in India is still the family. We don't try to replace it. We extend it.
Six principles, lived daily.
These aren't aspirations. They're the criteria we use to make every operational decision, from who we hire to how we price.
Companions, never “helpers.”
Language shapes trust. We hire and train professionals. We pay them as professionals. We refer to them as professionals. The word matters.
One price. No surprises.
Per visit, not per hour. If a visit runs long, we confirm the overage on WhatsApp before charging — never after. No “consultation fees” hidden anywhere.
Updates without being asked.
If something happens, you hear it from us first. If nothing happens, you still get a check-in. We over-communicate, on purpose.
The hospital, our customer too.
Our companions are trained to make hospital staff's job easier, never harder. We're guests in their environment. Trust there compounds.
Slow growth, deep roots.
One city at a time, fully. We're in Kochi today because we've earned the right to be. Bangalore next, when we've earned that too.
The family is the customer.
The parent is the patient. The adult child is who we're answerable to. We design every decision around the question: would they trust us with this?
Want to talk to us directly?
We're a small team. Whether you're considering booking, want to be a companion, or just want to say hello, reply to anyone you reach.
Get in touch