When you cannot be there: trusted presence for your parent in Kochi.
It is Tuesday morning in Kochi. Your mother has a cardiology appointment at 10 AM. You are in California where it is still Monday night. Your mother does not want to burden you. You cannot take the call during the appointment anyway. So what happens? Your mother goes alone, or with someone who cannot ask the doctor the right questions, and you find out what happened only hours later, when it is convenient for her to call. There is a better way.
How Presence works for NRI families
The Presence model solves the NRI care problem completely. You book on WhatsApp. A trained companion is assigned. Your parent is picked up from home, supported throughout the visit, and brought safely back. You get real-time updates and a complete summary within 30 minutes. No guesswork. No time zone conflicts. No burden on your parent.
You book in your timezone
Monday evening in California, WhatsApp us your parent's appointment details. We confirm availability and pricing before your parent even wakes up Tuesday morning in Kochi.
Companion meets your parent
On appointment day, our companion arrives at your parent's home 45 minutes early. They travel together to the hospital. Your parent is never alone or navigating unfamiliar places.
Real-time updates while you sleep
Pickup complete. Arrival at hospital. Consultation started. Consultation ended. Departure. Home arrival. You get every update on WhatsApp as it happens. You do not have to be awake or on a call.
Complete summary when you wake
Within 30 minutes of your parent arriving home, you receive the full summary: doctor's findings, medications, follow-up dates, prescription photos, and any concerns. Everything you need to understand what happened.
Beyond hospital visits
Right now, Presence focuses on hospital visits because that is where families need support most urgently. But the same model works for any short-duration moment your parent should not face alone. We are building toward all of these:
Pharmacy refills - collecting medicines, confirming dosages, managing new prescriptions
Banking and government offices - navigating pension verification, Aadhaar updates, fixed deposit renewals
Religious and social occasions - temple visits on festival days, family events, community gatherings
City outings - shopping, library visits, markets - any moment your parent needs a steady, trusted presence
Timezone-aware, asynchronous support
You do not have to coordinate across timezones with your parent anymore:
Your parent's appointment is happening. You are sleeping in California. Our companion sits with your parent at the hospital, takes notes, asks questions.
Appointment ends. Your parent is home. You receive the complete summary on WhatsApp. You do not have to wake up or call anyone.
You wake up, check WhatsApp, and know exactly what happened 10 hours ago. Your parent went to the hospital, came home safely, and you have all the information you need.
Pricing for NRI families
Presence pricing is per visit, transparent, and designed for NRI families:
USD equivalent: $15-$30 per visit. AED equivalent: 45-110 AED per visit. Prices in INR are confirmed on WhatsApp before you book anything. We never surprise you.
NRI families ask: logistics and details
Here are the details NRI families care about most:
How do I communicate with the companion?
The companion has your WhatsApp number 24 hours before the visit. They update you in real-time during the visit. You can call them anytime if you need to - they are always reachable.
What if there is an emergency during the visit?
Our companion alerts hospital staff immediately, calls emergency services if needed, and notifies you on WhatsApp. A senior operations lead supervises every visit live. You are never left wondering what is happening.
What language will the summary be in?
You choose. English, Malayalam, Hindi, or Tamil. The summary is sent in your parent's language or your language - whatever works best for your family.
Can I request a specific companion for all future visits?
Yes. After the first visit, you can request the same companion every time. This builds familiarity and trust. If they are not available, we tell you 24 hours in advance and assign someone of equal experience.
How far in advance do I need to book?
Ideally 2-3 days for routine visits. We can often accommodate next-day or same-day bookings if availability permits. Tell us your timeline on WhatsApp and we will tell you what is possible.
What NRI families tell us
Real feedback from families managing elderly parents across oceans:
"My mother had a cardiology appointment in Kochi. I was in Dubai. I woke up, checked WhatsApp, and had the complete summary. No phone calls, no back-and-forth with my mother. I knew exactly what the doctor said, what medications changed, and when the next follow-up is. I could finally breathe."
Complete NRI Family Guide to Hospital Support
Managing Parents' Care From the Gulf
Live Updates During Hospital Visits
Ready to arrange support for your parent?
WhatsApp us your parent's appointment details, your timezone, and which language you prefer for summaries. We will confirm within the hour.
WhatsApp Your Details