Professional hospital companion service in Kochi.
Presenza helps families coordinate safe hospital visits for elderly parents. We handle pickup from home, full in-hospital accompaniment, and drop-off back home, with structured WhatsApp updates throughout the visit.
Home pickup and safe drop-off
Hospital navigation and queue support
Live updates for children in other cities or countries
Areas we commonly support in Kochi
Experience at major Kochi hospitals
50+ family visits completed
Expert with admission coordination, emergency protocols, and multi-department visits.
35+ family visits completed
Specialized cardiology and orthopedic care accompaniment with detailed surgical follow-up.
28+ family visits completed
Emergency care, dialysis support, and discharge coordination for complex cases.
Presence in other cities
How Presenza works: Four simple steps
You Tell Us What You Need
WhatsApp us the hospital, doctor, and visit type. We confirm availability and share the price. No surprise charges, ever.
We Match Your Companion
We select a trained companion based on your parent's age, language preference, and medical context. You receive their full profile 24 hours before the visit.
Door-to-Door Support On Visit Day
The companion picks up your parent from home, stays throughout the hospital visit, and brings them safely back. You receive real-time WhatsApp updates.
Complete Summary & Follow-Up
Within hours, you receive a detailed summary: what happened, what the doctor said, medications prescribed, and next steps. No guesswork.
Who Presenza serves
Managing your parent's care from abroad is a constant tension between distance and responsibility. Presenza closes that gap - you know exactly what's happening in real time, and your parent is never alone.
You can't leave work for every doctor's appointment. Your parent shouldn't navigate hospitals alone either. A trained companion gives both of you peace of mind.
One person coordinating all of a parent's care is overwhelming. Presenza handles the logistics, documentation, and follow-up so you can focus on the relationship.
What families say
after booking.
"My mother had a cardiology appointment at Aster MIMS. I am in Dubai and I knew exactly what was happening at every step. The companion photographed the prescription before my mother even got home. For the first time in years, I felt like I could actually breathe during her hospital visit."
"My father is not very tech-savvy and gets anxious in new places. The companion waited with him, explained things in Malayalam, and sent me a complete summary of what the doctor said. It was exactly what I needed to manage his care from California."
"I work long hours and my mother does not like being alone at hospitals. Having someone trained and trustworthy pick her up from home and stay with her the entire time removed so much stress from both our lives."
"When my father needed to go for his dialysis follow-up, the companion knew exactly what questions to ask the nephrologist and documented everything. I got the information in a format I could actually understand and act on."
"I was terrified that my mother would be confused or embarrassed going with a stranger. But the companion was so calm and respectful. My mother actually asked if the same person could come next time."
Pricing for hospital visits
Consultations and diagnostic visits
- ✓Home pickup and drop-off
- ✓Full visit accompaniment
- ✓Real-time WhatsApp updates
- ✓Post-visit summary
Hospital visits and extended support
- ✓Everything in Standard
- ✓Pre-visit doctor prep
- ✓Consultation notes
- ✓Follow-up coordination
Exact price depends on hospital and visit duration. WhatsApp us for a quote.
Also known as bystander service in Kochi
In Kerala hospitals, a "bystander" is an official hospital role—a family member or companion who stays with the patient throughout the visit to provide support, take notes, and facilitate communication. For many families managing from abroad or due to work commitments, Presenza serves as your professional bystander, ensuring your parent is not alone.
Whether you call it bystander support, hospital companion service, or hospital attendant care, the goal is the same: your parent should never navigate a hospital appointment without someone fully present, attentive, and focused on their safety and clarity. That's exactly what Presenza delivers.
Learn more about bystander service in KochiWhat's included in every visit
Door-to-Door Transportation
Pickup from home 30-45 minutes early, cab to hospital (included), safe return home. Your parent never figures out logistics alone.
Hospital Navigation
Check-in, queuing, waiting room support. The companion knows hospital layouts and processes so your parent isn't confused.
In-Visit Support
The companion stays throughout the entire appointment - taking notes, asking clarifying questions, ensuring nothing is missed. Our companion can serve as the designated bystander for your parent's visit.
Prescription & Pharmacy Coordination
Collecting prescriptions, photographing them, arranging pharmacy pickup. You get copies on WhatsApp.
Real-Time WhatsApp Updates
Pickup complete, arrival at hospital, check-in done, consultation started/ended, departure, home arrival. You're always informed.
Complete Visit Summary
Doctor's findings, diagnosis, medications, dietary/activity restrictions, warning symptoms, follow-up appointments - all documented clearly.
Medical Emergency Protocol
If something unexpected happens, the companion alerts hospital staff, calls emergency services, and notifies you immediately. A senior ops lead supervises every visit live.
Language & Cultural Match
Malayalam, English, Hindi, Tamil - we match your parent's language and cultural comfort level.
Safety & Standards
Every Companion Is Thoroughly Vetted
- ✓Independent third-party background verification (police verification, identity, address, employment)
- ✓Hospital protocol and emergency response training
- ✓Training in basic first aid and health literacy
- ✓Confidentiality agreements signed before every visit
- ✓Presentation ID card and Presenza-branded uniform
Your Privacy Is Protected
- ✓Medical information shared only on the WhatsApp thread you initiate
- ✓Companions sign confidentiality agreements
- ✓Records retained for 12 months for service quality only
- ✓You can request deletion of records at any time
- ✓Live supervision: a senior ops lead monitors every visit
Frequently Asked Questions
How much does it cost?▼
Pricing depends on the visit type and expected duration. Tell us the hospital, doctor, and visit type on WhatsApp, and we'll share the full price within minutes - before you confirm anything. No hidden charges. For recurring bookings (4+ visits per month), we offer discounts.
Can I request a specific companion?▼
Absolutely. After your first visit, you can request the same companion every time. If they're available, we'll match them. If not, we'll tell you 24 hours in advance and assign a senior companion of similar profile. Consistency builds trust.
What if my parent needs to cancel or reschedule?▼
Cancellation is free up to 6 hours before the visit. Within 6 hours, a partial fee applies (we've already assigned the companion). Within 1 hour, the full visit is charged. Rescheduling is always free, subject to availability.
Do you operate on weekends and evenings?▼
Yes. We operate 7 days a week between 7 AM and 8 PM. For visits outside this window, contact us - we'll usually accommodate with a small after-hours surcharge communicated upfront.
What if something goes wrong during the visit?▼
A senior ops lead supervises every visit live. If anything unexpected happens, the companion alerts the hospital team, calls emergency services, and notifies you immediately - in that order. You're never left wondering what happened.
Specialized support: Hospital admission and discharge
Beyond regular hospital visits, Presenza offers specialized support during the two most critical hospital moments: admission and discharge.
Hospital Admission Support
Admission day is chaotic. Paperwork, insurance verification, medical history, tests. A Presenza companion handles coordination so nothing falls through the cracks.
Hospital Discharge Support
Discharge instructions, medications, follow-ups. Without clarity, your parent goes home confused and at risk. Our companion ensures everything is understood and organized.
Guides for families managing hospital visits in Kochi
Hospital Visit Preparation Checklist
Complete checklist for documents, questions, and logistics
Top Hospitals in Kochi
Specializations and how to choose the right hospital
Managing Care From Abroad
Coordination framework for families managing parents' care remotely
What Is a Bystander in Kerala Hospitals?
Understanding the official hospital role and how Presenza fills it
Post-Hospital Care: First 48 Hours
What to monitor after discharge and warning signs to watch
What Presenza Actually Means
Understanding the power of someone being fully present during difficult moments
Managing Diabetes in Elderly Parents
Blood sugar targets, medications, complications prevention, and daily monitoring
Heart Disease in Elderly Parents
Symptom recognition, medications, lifestyle changes, and emergency protocols
Orthopedic Care & Arthritis
Arthritis management, joint replacement, physical therapy, and fall prevention
Hospital Navigation Guides
Everything your parent needs to know before their first hospital visit