Every question we get, answered.

Two days is ideal. Next-day visits are usually available. Same-day bookings (yes, often) need a quick WhatsApp so we can confirm in real time. For visits involving admissions or specialists, we recommend 3-5 days notice.

Yes. Many families book monthly or quarterly check-ups in advance. We'll match the same companion across visits whenever possible. Tell us the schedule on WhatsApp and we'll set it up. No need to book each one separately.

Absolutely. After your first visit, you can ask for the same companion every time. If they're available, we'll match. If not, we'll tell you 24 hours in advance and assign a senior companion of similar profile.

Free cancellation up to 6 hours before the visit. Within 6 hours, a partial fee applies (we've already assigned the companion). Within 1 hour, the full visit is charged. Rescheduling is free at any time, subject to availability.

Yes. We operate 7 days a week between 7 AM and 8 PM. For visits outside this window, contact us. We'll usually accommodate, with a small after-hours surcharge communicated upfront.

Companions are assigned per visit or outing. Most engagements run between two and five hours. For longer hospital days - admission support, extended procedures - we stay for the full visit. We are not a substitute for overnight or live-in care. If your parent needs daily or round-the-clock support, we'll happily point you toward services that specialize in that.

Always at your parent's home. Your companion arrives 30 to 45 minutes before the appointment, travels with your parent to the hospital (cab included in the visit price), stays through the entire visit, and brings them safely back home. Door to door, no exceptions.

Yes. You get their direct WhatsApp number 24 hours before the visit. Many families also have a short video call with their parent during the wait, and we encourage it. The companion will hand the phone over whenever you ask.

WhatsApp updates at every key moment: pickup from home, arrival at hospital, check-in complete, consultation start, consultation end, departure, and final drop-off at home. If anything unexpected happens, you hear it from us first, immediately.

Every Kochi companion speaks Malayalam and English. Most also speak Hindi and Tamil. When you book, tell us the preferred language. We match accordingly and confirm 24 hours in advance.

Your companion stays with your parent the entire time. We don't bill more for waits; it's already included. If the total visit runs significantly longer than expected, we'll let you know and discuss before any additional charges, never after.

Yes, included. Your companion picks up the prescription, photographs it for you, and arranges the pharmacy purchase before heading home. Receipts are sent to you on WhatsApp.

Yes. Presenza companions carry identification and can be the designated bystander for your parent's visit. Most hospitals in Kochi issue bystander passes to the accompanying person. Our companions are trained for this role and will handle the pass process so your parent doesn't have to.

The companion is trained to alert the hospital team, call emergency services, and notify you and our operations lead, in that order, immediately. A senior ops lead supervises every visit live, so escalation never depends on one person.

Your companion tells you immediately on WhatsApp and waits for your call. For tests on the same day, we coordinate them when feasible. For admission, we schedule a follow-up visit at a time that works. Either way, your parent is never left to figure it out alone.

They're trained in hospital protocol, emergency escalation, and basic first response, not in medication administration or clinical decisions. Companions are excellent at one thing: being present, observant, and a clear bridge between hospital and family.

No. Companions never administer medication. They will remind your parent to take medication if you ask in advance, and they will photograph the prescription, but they are not nurses and do not handle dosing.

Tell us in advance. We'll match a companion experienced with cognitive care. The visit may take slightly longer; we'll discuss in advance. We do not charge extra for this. It's part of how we match companions.

Every visit is supervised live by a senior operations lead. We know immediately if a companion misses a detail, doesn't document properly, or if your parent reports dissatisfaction. We don't ask families to report mistakes — we proactively follow up after every visit and escalate immediately if something falls short. If something genuinely went wrong, we refund the visit, assign a replacement companion (no charge), and improve our training to prevent it next time.

We've handled this. Before the visit, we have a brief pre-call with your parent to build familiarity. If they're still uncomfortable, contact us immediately and we'll reassign the companion for free (no penalty, no questions asked). We never force a match — your parent's comfort is non-negotiable.

Tell us the hospital, doctor, and visit type on WhatsApp. We share the full price within minutes, before you confirm anything. Most standard visits fall between Rs. 1,200 and Rs. 2,500 depending on the hospital and how long the visit runs.

Visits vary widely. A 90-minute diagnostic check is fundamentally different from a 5-hour admission with multiple specialists. Publishing one price misleads people; publishing many overwhelms them. A 60-second WhatsApp conversation gives you the right price for your visit, with full transparency. Most standard visits fall between Rs. 1,200 and Rs. 2,500 depending on the hospital and how long the visit runs.

Hourly billing creates anxiety. Clock-watching, padding, surprise bills. Per-visit pricing means you know what you'll pay before booking, and it aligns our incentives with yours: we want each visit to go smoothly, not to drag.

We share the overage policy upfront when you book. If a visit runs significantly long, you'll be notified before any additional charge, never after. We'd rather lose a small fee than break trust.

Yes, always. Pickup from home and drop-off back home are included in every visit price. No separate transport charges, no Uber receipts to reconcile.

UPI, credit/debit cards, and direct bank transfer. After your first visit, we send a single monthly invoice if you book multiple visits. We don't take cash for safety reasons.

Not yet, but we're in early conversations with insurers. If your employer or insurance provider would consider supporting this, please introduce us. We'll handle the rest.

Recurring booking discounts kick in at 4+ visits per month. Mention this when you book; we keep it simple. We don't run promo codes or seasonal sales because the brand promise is consistent fair pricing, always.

Yes. Independent third-party verification covers police verification, identity, address, and employment history. This is non-negotiable.

24 hours before the visit, we send their full profile: photo, name, training credentials, languages spoken, and direct WhatsApp number. They arrive in Presenza-branded uniform with a Presenza ID card. Your parent and the hospital can verify identity on arrival.

Tell us. Our operations lead personally follows up after every first visit. If something didn't meet the standard we promised, we'll refund the visit and make it right.

Ask us when you book. We'll walk you through the current coverage, confidentiality, and data-retention policies. What's in place today: a senior ops lead supervises every visit live, so if something goes wrong, escalation is immediate and resolution is handled directly, not through a queue.

Yes. All visit summaries are shared only on the WhatsApp thread you originate the booking from. Companions sign confidentiality agreements. We retain records for 12 months for service quality only, and you can request deletion at any time.

We operate across Kochi city. Tell us which hospital when you book. If we don't already have a companion familiar with the layout and process there, we coordinate with hospital staff before the visit so check-in is smooth.

Today: all of Kochi metro and surrounding areas (Aluva, Kakkanad, Tripunithura, Edappally, Vyttila, Fort Kochi, Mattancherry). Live now: Bangalore. Beyond that: TBD based on demand. Tell us where you'd like us next.

We're aiming for Q3 2026, starting with Indiranagar, Koramangala, Whitefield, and HSR Layout corridors. To be notified the day we open, drop your details on the contact page or WhatsApp us. You'll be among the first families we serve.

Yes, slowly. Our model is to go deep in one city before going wide. After Bangalore is operating well, the next likely cities are Chennai, Hyderabad, and Pune. We're in no rush. Better to do this well in three cities than poorly in twelve.

Please do. Word of mouth is how we want to grow. There isn't a formal referral program (yet), but every family who refers a new booking gets their next visit on us. Just mention the referrer's name when booking.

Today, yes - hospital visits are where we are focused and where our training runs deepest. But the presence model we have built works for any situation where someone should not face a difficult moment alone. Pharmacy runs, banking visits, social outings - we are building toward those. If your parent needs support somewhere other than a hospital right now, message us and we will tell you honestly whether we can help.

Your companion sends updates during YOUR parent's hospital visit (in their local time). You receive the full summary afterward, and can read it on your time. If you want live updates during the visit, we can synchronize the visit time to your waking hours when possible. Just mention your timezone when you book.

No. The companion is introduced as professional support for the hospital visit, not surveillance. Most elderly parents welcome the help and peace of mind. You're not watching them; you're getting informed updates about their medical care. Think of it as 'informed, not monitored.'

We handle this with a pre-visit call between your parent and the companion to build familiarity before the visit. If after that your parent is still uncomfortable, you can request a different companion at no charge. We never force a match—your parent's comfort is non-negotiable.

No. A trusted companion locally might cost ₹500-800/hour and has no training. Presenza is ₹1200-2500 per visit for someone hospital-trained, verified, and supervised live by our operations team. Quality + safety cost less than the informal alternative.

The companion's job is to listen, understand, and report—not to make medical decisions. If there's disagreement, the companion documents it and reports to you so you (the family) can follow up with the doctor. Medical decisions rest with your parent and their doctor, never the companion.

Yes. Many families book companions for post-discharge follow-ups to monitor wound healing, medication adherence, and first-week recovery. It's less structured than a hospital visit, but the same companion can check in and report back to you.

Contact us anyway. While we focus on major cities, we're growing. If your parent is in a region we're entering soon, we can add them to the waitlist. If they're in a place we won't reach soon, we'll honestly tell you and suggest alternatives.

Each companion is trained to document key moments in real time and photograph prescriptions, visit notes, and discharge summaries when possible. Our operations lead reviews every visit summary. And since you get the companion's direct WhatsApp before the visit, you can ask clarifying questions immediately.

You can request a new companion at any time, and we'll reassign at no extra cost. There's no lock-in. That said, consistency helps—your parent builds familiarity with the same person, and the companion learns your parent's preferences. Most families stick with the same companion.

Absolutely. We have companions trained to work with mobility limits, cognitive issues, and multiple chronic conditions. The match process is more careful (longer pre-visit call), and we don't charge extra. Tell us upfront about your parent's mobility or cognitive status and we'll prepare accordingly.

Yes. For admission visits (e.g., major surgery), we can arrange companion coverage across multiple days if needed. Most families book daily check-ins during the first week post-admission. Each day is booked as a separate visit, but we coordinate continuity with the same companion when possible.